Help Center

Do you have any questions? In this help center we answer the most common questions about boat trips in Cádiz, so you can embark with complete peace of mind.

Meteorological conditions

What happens if it's windy or the weather is bad?

If weather conditions are unsafe (strong winds or a storm warning), the departure will be rescheduled at no extra cost, or you can choose between a date change or a full refund. Safety is always the Captain's top priority.

Who decides if conditions are safe for sailing?

The final decision is always made by the professional skipper, assessing wind, sea conditions and weather forecast to ensure everyone's safety.

Reservations, cancellations and schedules

What is the cancellation policy?

Free cancellation up to 48 hours before the start of the activity (refund of 100%).

Date changes must be requested at least 48 hours in advance.

When and where is the meeting point?

All our boat trips in Cádiz start from Puerto America.
Boarding takes place 20 minutes before the start time.

Will the boat be private just for us?

Yes, all our experiences are private. The boat will be exclusively for you during the booked time.

Can the tour be adapted to what we are looking for?

Yes, since it's a private experience, we can tailor the trip to your preferences: stopping for a swim, enjoying the sunset, taking photos, or simply relaxing at your own pace. Always within safe and navigable conditions.

Access and comfort on board

What is the boarding process like?

Boarding takes place from a highly stable dock, with personalized assistance from our skipper at all times to ensure your comfort.

Does the ship have access for people with reduced mobility?

While we can assist people with slight mobility by taking into account the presence of a small step, the characteristics of our vessel do not allow us to offer the necessary support for people with very reduced mobility or who require comprehensive assistance.

Is the boat comfortable and well maintained?

Yes. We regularly check and renew all elements of the boat, to ensure comfort and cleanliness on every trip.

Is there a toilet available on board?

Yes. The boat has a bathroom for your convenience during the experience.

Rules on board

Is smoking allowed?

No, smoking is prohibited throughout the vessel, including the exterior decks.

How do you use the toilet on board?

For the proper operation of the onboard sanitation system, please place all toilet paper in the bins provided.

Can I bring my pet?

No, with the sole exception of duly accredited guide dogs.

Services and equipment

Are there towels on board?

Yes, we have towels available for customers who need them.

Can we use the kitchen?

The kitchen can be used upon prior request for simple activities. Advance confirmation is required for cooking.

Can I charge my phone and play music on board?

Yes, we have free 4G/WiFi connection and sockets for charging devices.

Is it possible to fish from a boat?

Yes, upon request and always in areas permitted by local regulations.

What should I bring?

What clothes do we recommend you bring?

It is recommended to bring casual clothing, don't forget your swimsuit and towel.

For afternoon boat trips, we also recommend (spring and autumn) bringing a light jacket. High heels are strictly prohibited.