Help Center
Do you have any questions? In this help center we answer the most common questions about boat trips in Cadiz, so you can embark with complete peace of mind.
What happens if it's windy or the weather is bad?
If weather conditions are unsafe (strong winds or a storm warning), the departure will be rescheduled at no extra cost, or you can choose between a date change or a full refund. Safety is always the Captain's top priority.
What is the cancellation policy?
Free cancellation up to 48 hours before the start of the activity (refund of 100%).
Date changes must be requested at least 48 hours in advance.
When and where is the meeting point?
All our boat trips in Cadiz start from Puerto America.
Boarding takes place 20 minutes before the start time.
Is the ship easily accessible?
Boarding takes place from a highly stable dock, with personalized assistance from our skipper at all times to ensure your comfort.
Does the ship have access for people with reduced mobility?
While we can assist people with slight mobility by taking into account the presence of a small step, the characteristics of our vessel do not allow us to offer the necessary support for people with very reduced mobility or who require comprehensive assistance.
Is the boat comfortable and well maintained?
Yes. We regularly check and renew all elements of the boat, including the mattresses, to ensure comfort and cleanliness on every trip.
Is smoking allowed?
No, smoking is prohibited throughout the vessel, including the exterior decks.
Is it okay to flush paper down the toilet?
No, the sanitary system is sensitive. The bathroom bin should be used.
Are pets allowed?
No, with the sole exception of duly accredited guide dogs.
Are there towels on board?
Yes, we have towels available for customers who need them.
Can we use the kitchen?
The kitchen can be used upon prior request for simple activities. Advance confirmation is required for cooking.
Is the boat's mattress very worn?
Is there Wi-Fi and electricity?
Yes, we have free 4G/WiFi connection and sockets for charging devices.
Is it possible to fish from a boat?
Yes, upon request and always in areas permitted by local regulations.
What clothes should I wear?
It is recommended to bring casual clothing, don't forget your swimsuit and towel.
For afternoon boat trips, we also recommend (spring and autumn) bringing a light jacket. High heels are strictly prohibited.